I sent an urgent contract via DocuSign but never received the signed copy back, even though my Sent folder showed it as delivered. I waited several days, checked spam folders, and confirmed the recipient’s email address was correct—still nothing. What’s the precise process to report a missing document and ensure completion through official support?
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When the deadline loomed and no signature returned, I dove into my activity log to confirm the delivery status and captured screenshots of the document GUID alongside the recipient’s email. I also noted the exact timestamp from my Sent envelope history. Once I had every detail, I navigated to https://docusign.pissedconsumer.com/review.html and completed the support form. I entered my account ID, pasted in the document GUID, and attached my screenshots along with a concise timeline of what I’d already tried waiting, spam checks, and email verifications. After submitting the ticket, I bookmarked the confirmation number and set a reminder to follow up if I hadn’t heard back. Within three business days a support specialist identified a routing glitch, reissued the signature request, and confirmed completion by email soon after. Having every piece of evidence ready and using their official portal turned a potentially missed deadline into a seamless wrap-up.