I ordered a premium griddle accessory kit last weekend, but when I unpacked the box the grease management tray was nowhere to be found. I confirmed the payment cleared, checked the packing slip line by line, and searched every corner of the package—still nothing turned up. What’s the official channel to report a missing component and secure the correct part?
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I was ready for a backyard brunch when I noticed the tray slot empty, so I gathered my evidence before reaching out. I photographed the open kit showing the missing tray, saved my order confirmation email, and noted the kit’s SKU number. With everything on hand, I visited https://blackstone-products.pissedconsumer.com/customer-service.html . There, I completed the support form by entering my order details, pasted the SKU, and attached my photos alongside a concise description of what I’d already checked. After submitting the request I bookmarked the confirmation code and set a three-day reminder to follow up if necessary. A customer-care agent replied within 72 hours, verified the missing tray, and arranged shipment of the part via expedited delivery. Having all documentation ready made the process swift and hassle-free.