I was midway through a weekend fishing trip when my Lowrance HDS screen went completely dark after switching maps, leaving me without depth readings and waypoints. I tried cycling power, reseating the transducer cable, and swapping to a backup unit—no luck. What exact steps should I follow to report this display failure and secure a replacement through their official support system?
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That empty screen in the middle of a lake left me stranded for navigation, so I gathered every detail before contacting support. First, I noted the unit’s model and serial number from the label on the back and snapped a clear photo of the blank display. Next, I captured a screenshot of the error code that briefly flashed when I powered it on and copied my purchase receipt showing the date of sale. With these details organized, I navigated to https://lowrance.pissedconsumer.com/review.html and completed the support form by entering my contact information, unit identifiers, and a concise description of each troubleshooting step I’d tried—power cycles, cable checks, and unit swaps. I attached my photos and receipt before submitting the request, then bookmarked the confirmation reference so I could track any updates. A support agent soon replied to confirm the display hardware fault and arranged shipment of a replacement screen assembly under warranty, along with prepaid instructions for returning the defective module getting me back on the water without missing another strike.